You must be a platform Administrator to carry out these actions.

The usage reports on the platform are designed to make it easy for you to monitor the usage of ISMS.online within your organisation. If you’re an ISMS.online Administrator, you can use the usage reports to gain information on the following points:

  • Organisation items – export a list of Projects, Accounts, Alliances or Groups and see who is responsible for them, how many team members they have and when they were last updated
  • User overview – view a list of users that have been active in a time period selected by you, and see a basic overview of their activity on the platform
  • Activity by module – see a more comprehensive list of user activity with work divided into tools
  • Logins – see the total amount of logins at your organisation over a time span of your choice



How to access the Usage reports area

Usage reports are managed within the ‘Organisation settings’ page found in the top right-hand corner user dropdown.



From the 'Organisation settings' page, click on the ‘Usage reports’ tab.





Organisation items

The 'Organisation items' report will provide you with a list of Work areas currently in use within your organisation. The report includes the following details:

  • The areas name
  • Number of team members
  • Number of Tasks
  • Documents and Discussions
  • When it was last updated
  • The creator along with their email address

If you’ve exported a report on a Project, it will also include its start and end date, the number of Phases, Deliverables and Activities and the percentage of completion.


To export a report, click on one of the buttons associated with the 'Organisation Items' report.


Your report will begin processing, and it will appear in your Updates feed when it is ready to download. Simply click the blue hyperlink to download it, once downloaded you can open it in excel.




User overview

The user overview provides a basic view of user activity within your organisation during a predetermined timeframe. This information is presented in a list containing the user names accompanied by their giving and receiving activity.

  • Giving – This means contributing in some way to the platform. This could mean replying to a Discussion, uploading a document or creating a Group. It’s active work on ISMS.online
  • Receiving – This means viewing the platform, receiving activity could be looking at a Discussion or downloading a Document


To display the report, click ‘View’ button associated with 'User overview'.


You’ll then be taken to a page labelled ‘Activity breakdown' page. On this page, the 'User overview' report will display similarly to below:



The report will display the giving and receiving activity of users. The list can be sorted by 'Giving' and 'Receiving' by clicking on the corresponding heading.


From the 'Activity breakdown' page, you can then select the timeframe you wish the report to reflect. Do this by clicking the grey 'Change' button shown above the report and inputting your desired dates.




Activity by module

The 'Activity by module' report allows you to view a list of users, which details which Work areas on the platform users are using (excluding tools, which has it's own report, see 'Activity by Tools').


Similarly to 'User overview reports', 'Giving' and 'Receiving' data is displayed.


To display the report, click ‘View’ button associated with 'Activity by module'.


Use the same process as in 'User overview reports' to select the timeframe you wish to run the usage report on.


You’ll then be presented with a table as shown below that shows the percentage of giving and receiving each user has done split across the ISMS.online work areas. 


The report can be sorted by clicking on the 'Give' / 'Rec' heading that you would like to sort.





Activity by tool

The 'Activity by Tools' report allows you to view a list of users, which details which Tools on the platform users are using.


Similarly to 'User overview reports', 'Giving' and 'Receiving' data is displayed.


To display the report, click ‘View’ button associated with 'Activity by tool'.



The report can be sorted by clicking on the 'Give' / 'Rec' heading that you would like to sort.




Logins

This report shows the number of logins recorded from your Organisation across a chosen period of time. It’s presented in a graph to show trends and peak times.


Firstly, select whether you wish to show the results by Day, Week, Month or Quarter in the graph. Once you’re happy with your decision, click 'View'.


Then, once again, follow the same process as you did with the other reports to determine your timeframe.