- You must be a platform administrator to carry out these actions.
- If unable to access your 2FA device, we first suggest that you attempt to log in using your back-up code.
Disabling two-factor authentication (2FA) for users within your organisation
You can remove two-factor authentication from users within your organisation. You might want to do this if a user within your organisation has forgotten their 2FA backup code.
The user will now be able to log in without needing to enter a 2FA code.
The user may want to enable 2FA again after regaining access to ISMS.online. You can find out how to enable 2FA.
If you would like to find out how to see which users within your organisation have 2FA enabled, click users within your organisation have 2FA enabled.