If you would like to import Users to the ISMS.online platform, we can definitely help you achieve this.


  1. Download the template for creating a User
  2. Complete the template by adding a new row for each item you would like to upload
  3. Ensure user email addresses are valid (so that users receive their welcome email on creation)
  4. Once you have completed the template: send it to us via email, at support@isms.online or via live chat within the ISMS.online platform

Please note:

  • We have a 5 working day SLA period, surrounding data changes. You can inform us if you require these changes to go live on a specific date
  • The file needs to remain in its original format (.csv). This file type is usable by all popular spreadsheet services
  • We are able to convert the file to .csv if it is returned to us in a different format (e.g. .xlsx). Converting a completed spreadsheet from another format to .csv may result in formatting errors with your uploaded data which you will be able to amend manually within ISMS.online, once the upload is completed

To ensure that we can complete this data change in good time, please ensure that the template content remains intact and the locations of all cells remain consistent.