At ISMS.online, we offer a data import service to help you populate various Work areas efficiently. This section provides guidance on importing data into either the ISO 27001 Risk Register or the ISO Generic Risk Register.

Before You Begin

To help us support your import smoothly, please keep the following in mind:

  • We operate with a 5 working day SLA for processing data imports. If you need the data to be live on a specific date, let us know when you submit your request.
  • We are only able to process imports that contain 10 or more entries.
  • Your file must be submitted in its original .csv format, which is compatible with most spreadsheet tools.

ISO 27001 Risk Register: Specific Requirements

To ensure a successful import, please follow these additional guidelines:

  • Make sure all field values in your file (e.g. categories) match exactly what exists on the platform—this includes spelling, capitalisation, and spacing.
  • Confirm that the Owner listed for each risk exists on your platform and has access to the relevant Risk Register area.
  • Maintain the integrity of the template. Do not adjust the structure—cell locations and headers must remain unchanged.

Steps to Prepare Your Import File

  1. Navigate to the Risk Map Settings in the top right corner of the relevant Risk Register.
  2. Select ‘Import an existing Risk Register’.
  3. Download the provided template.
  4. Add each new risk as a row within the template.
  5. Once complete—or if you have questions—submit your file to our support team either by email at support@isms.online or via the live chat within the platform.

Note: Please also create a support user using the format support+<yourplatformname>@isms.online
and assign them Administer rights to the Work area where the import will take place. This ensures we can align the import data with your platform’s configuration.

ISO Generic Risk Register

If you are working within the ISO Generic Risk Register:

If you need further assistance with any part of the process, our support team is here to help. Simply reach out through support@isms.online or use the live chat in your ISMS.online platform.