If you are getting reoccurring pop-us on your ISMS.online platform it could be due to various reasons, but mainly due to Cookies. A cookie is a small text file that is placed on your computer or device when you visit our website or use ISMS.online itself. Cookies help us deliver the services well and enable us to optimize our approach to meet your needs and to ensure that you have a great experience.


Why We Use Cookies

We use various types of cookies that serve different purposes throughout our website. For example, a website-related cookie collects information about how many visitors we get, their session to the service, and identifies a previously logged-in user.  Some of our third-party service providers like Google and Freshdesk also require certain cookies for a better experience using their service.


How To Stop Reoccuring Pop-ups

If you are getting pop-ups that appear all the time, then you might need to check you don't have anything enabled that could block cookies, for example working on an incognito window, cookie blockers, etc. We advise all our customers to allow cookies from our website, but if you wish to have third-party cookies blocked, we recommend whitelisting the following on the website: 

  • fw_flu
  • fw_vi
  • fw_sq
  • first_session

More Information About The Third-Party Cookies We Use