FAQs & Troubleshooting
We sometimes use our Live Chat system to communicate important information to you, such as: Notification of system maintenance Product related news and a...
Tue, 15 Mar, 2022 at 9:45 AM
If you’ve forgotten your password or have been locked out after multiple unsuccessful login attempts, you’ll need to reset your password to regain access. ...
Tue, 17 Jun, 2025 at 5:01 PM
Q: I am unable to edit note content, how can I fix this? A: There are several reasons why you may not be able to edit note content. In this article we w...
Tue, 23 Aug, 2022 at 1:35 PM
To help us provide support effectively, we may occasionally ask you to create (or reactivate) a support user account and add it to the relevant areas of you...
Wed, 16 Jul, 2025 at 11:19 AM
This support document will focus on the common issues users may face when they are having trouble logging into their platform and the advice we would give t...
Mon, 9 Jun, 2025 at 2:13 PM