FAQs & Troubleshooting

Why am I getting livechat popups?
We sometimes use our Live Chat system to communicate important information to you, such as: Notification of system maintenance Product related news and a...
Tue, 15 Mar, 2022 at 9:45 AM
What to do if you forgot your password
Forgotten password? If you’ve forgotten what your password is or entered the incorrect password too many times when trying to log in, you will need to rese...
Wed, 18 May, 2022 at 10:44 AM
Unable to Edit Note Content
Q: I am unable to edit note content, how can I fix this? A: There are several reasons why you may not be able to edit note content. In this article we w...
Tue, 23 Aug, 2022 at 1:35 PM
Adding a Support User
Where we need to access we will ask for a support users to be created (or reactivated) and for you to team that account into the related areas. Addin...
Tue, 4 Oct, 2022 at 2:31 PM