FAQs & Troubleshooting

Why am I getting livechat popups?
We sometimes use our Live Chat system to communicate important information to you, such as: Notification of system maintenance Product related news and a...
Tue, 15 Mar, 2022 at 9:45 AM
Resetting Your Password
If you’ve forgotten your password or have been locked out after multiple unsuccessful login attempts, you’ll need to reset your password to regain access. ...
Tue, 17 Jun, 2025 at 5:01 PM
Unable to Edit Note Content
Q: I am unable to edit note content, how can I fix this? A: There are several reasons why you may not be able to edit note content. In this article we w...
Tue, 23 Aug, 2022 at 1:35 PM
Adding a Support User
To help us provide support effectively, we may occasionally ask you to create (or reactivate) a support user account and add it to the relevant areas of you...
Wed, 16 Jul, 2025 at 11:19 AM
Unable to log into the platform or receive password reset email
This support document will focus on the common issues users may face when they are having trouble logging into their platform and the advice we would give t...
Mon, 9 Jun, 2025 at 2:13 PM