We sometimes use our Live Chat system to communicate important information to you, such as:

  • Notification of system maintenance
  • Product related news and announcements
  • Customer feedback opportunities

When we send out a message, your live chat will 'pop up' to alert you. This pop up will only happen once so that you know the message is there, but the message will remain if you want to read it at another time. 

In order for our live chat system to know when it needs to send that pop up message to a user, it will use cookies to distinguish those who have already received the pop up, from those who haven't.

Working incognito, using a private browsing extension, or clearing your cache & cookies will wipe any history of previous messages being received. This may cause active messages to pop up for you more than once.

Why We Use Cookies

A cookie is a small text file that is placed on your computer or device when you visit our website or use ISMS.online itself. Cookies help us deliver the services well and enable us to optimize our approach to meet your needs and to ensure that you have a great experience.

We use various types of cookies that serve different purposes throughout our website. For example, a website-related cookie collects information about how many visitors we get, their session to the service, and identifies a previously logged-in user. Some of our third-party service providers like Google and Freshdesk also require certain cookies for a better experience using their service.

How to stop recurring Pop-ups

If you are getting pop-ups that appear all the time, then you might need to check you don't have anything enabled that could block cookies, for example working on an incognito window, cookie blockers, etc. We advise all our customers to allow cookies from our website, but if you wish to have third-party cookies blocked, we recommend whitelisting the following on the website: 

  • fw_flu
  • fw_vi
  • fw_sq
  • first_session

More Information About The Third-Party Cookies We Use