Live Chat Notifications
We sometimes use our live chat system to share important information with you, including:
- Notifications of planned system maintenance
- Product news and announcements
- Opportunities to provide feedback
When we send a message, your live chat will display a pop-up notification to let you know it is there. This pop-up will only appear once, but the message will remain available for you to read later.
To ensure messages are only shown once, our live chat uses cookies to recognise whether you have already received the pop-up.
If you are browsing in incognito mode, using a private browsing extension, or if you clear your cache and cookies, your browser will no longer remember which pop-ups you have seen. As a result, active messages may appear more than once.
Why we use cookies
A cookie is a small text file placed on your device when you visit our website or use ISMS.online. Cookies help us provide services effectively, improve your experience, and ensure our platform works as intended.
We use different types of cookies for different purposes. For example:
- Service cookies record details such as visitor numbers, session data, and previously logged-in users.
- Third-party cookies from trusted providers (such as Google and Freshdesk) support specific features and enhance performance.
How to stop recurring pop-ups
If you are experiencing repeated pop-ups, please check that you are not:
- Browsing in incognito or private mode
- Using cookie-blocking extensions
- Regularly clearing your cache and cookies
We recommend allowing cookies from our website for the best experience. If you prefer to block third-party cookies, you can whitelist the following to avoid repeated pop-ups:
- fw_flu
- fw_vi
- fw_sq
- first_session
More information on third-party cookies