Two-factor authentication (2FA) adds an extra layer of security to your ISMS.online account, helping to protect your information.

Setting Up 2FA

Note: You will need a mobile device to complete the setup.

1. Hover over your name or avatar in the top right of ISMS.online.
2. Click User Settings.
3. Select Setup 2-factor authentication.
4. Follow the on-screen instructions
   
   

Tip: Your backup code (shown in step 3 of the setup process) allows you to log in without your mobile device. Keep it somewhere safe and accessible.

Removing 2FA from Your Account

If you still have access to your ISMS.online account:

1. Hover over your name or avatar and click User Settings.
2. Click Disable 2-factor authentication.
3. Enter your ISMS.online password and confirm.
   
   

If you cannot access your account or 2FA device:

• First, try logging in with your backup code:
  1. Go to https://platform.isms.online
  2. Enter your login details and select Sign in.
  3. In the Authentication code field, enter your backup code and click Authenticate.
     
     

Viewing Users with 2FA Enabled (Organisation Administrators)

If you are an organisation administrator, you can check which users have 2FA enabled:

1. Hover over your name or avatar in the top right of ISMS.online.
2. Click Organisation Settings.
3. Select Users.
4. Check the 2-factor authentication column in the user list.
   
   

Disabling 2FA for Other Users (Organisation Administrators)

If a user has lost their 2FA backup code, you can disable 2FA on their account so they can log in again.

To do this:

1. Hover over your name or avatar in the top right of ISMS.online.
2. Click Organisation Settings.
3. Select Users.
4. Click the name of the user.
5. Select User Settings.
6. Click Disable 2-factor authentication.
7. Enter your password and confirm.

The user will now be able to log in without a 2FA code.

Note:

• You must be an organisation administrator to disable 2FA for another user.
• If possible, always try using the backup code before removing 2FA.