Note: You must be an Organisation Administrator to carry out these actions.

Deactivating a user removes their access to ISMS.online and takes them out of all work areas where they are a team member.
You can reactivate a user later, but reactivation does not restore their previous team memberships.


Deactivating a User

  1. From the dropdown under your name in the top right-hand corner, select Organisation Settings.
  2. Go to the Users tab.
  3. Click the name of the user you wish to deactivate to open their profile.
  4. Select the User Settings tab. 
  5. Scroll to the bottom of the page and click Deactivate. 

Reactivating a User

The process is the same as deactivation:

  1. Go to Organisation Settings > Users.
  2. Select 'Deactivated' on the toggle on the top right 
  3. Locate and select the user you want to reactivate.
  4. From the Preferences tab, scroll down and click Reactivate.

If you don’t have a direct link to their profile, you can search for them from the Users page in your organisation settings.

When a user is reactivated, they’ll receive an email notification.